FAQ

Frequently Asked Questions

What type of tasks can the Virtual Assistant execute?

Tasks can be of any type, which do not require a physical presence & can be executed using a phone or computer. Please contact us to know how we can execute your tasks. We will discuss and understand your scope of requirement and assign a Virtual Assistant who has the right background, education and expertise to work on your projects.

Where is the Virtual Assistant located?

Our delivery center is located at Mumbai, India & all Virtual Assistants are located there.

How do I set it up?

Click the Signup now link & choose the time plan which suits you. Follow the signup link. Once you complete this step, you would be called by our Senior Managers to understand your requirement. Once we confirm that we can undertake your tasks, Non Disclosure agreement & an online invoice will be emailed to you.
After the account is setup, you will receive a welcome call & email from your dedicated virtual assistant. You can then start allocating tasks.

What measures do you take to protect my privacy?

We are registered with the Data Protection Act. We follow all the requirements as per the Data Protection Act’s requirements. We have internet firewalls, internet restriction policies, physical security of our offices: No writing material or mobile phones are allowed on the operations floor. Your details will always be 100% secure.

How long does it take to start the services?

We can setup your account instantly and a Virtual Assistant will be allocated to your account the same day or the next business day if the task is urgent. Under normal circumstances we need 2 business days to start the services.

How do I contact my Virtual Assistant?

We will allocate a dedicated number for you to ring your Virtual Assistant. This will be a local number within your country. For example a New York resident would get a 212 number to contact the virtual assistant, Los Angeles resident will get a 323 area code number, London resident will get a 0207 number, Sydney, Australia resident will get a 02 area code number. It doesn’t matter where you are, we are able to source numbers from virtually any city or town in the world.

You can also email your Virtual Assistant directly. Instant messengers like Yahoo, MSN, SKYPE are available too

Can the Virtual Assistant make outgoing calls?

Yes, the Virtual Assistant can make UNLIMITED outgoing calls to local and national numbers in your country. We can even make international calls to few countries as a part of the deal, please contact us to see if your requested countries are available as part of the deal. To call premium rate numbers or any, extra charges apply

What qualifications do the Virtual Assistants have?

The Virtual Assistants are university graduates. They speak good English and have clear and neutral accents. If you would like to hear sample voice recordings of our Virtual assistants, please send us a request

Can I hire Virtual Assistant with qualifications such as MBA, Technical, Engineering, Medical Degrees?

Yes, we have staff with MBA degrees, Technical backgrounds such as like Web Design, Internet Marketing, Search Engine optimization, Graphic Design, Accounting Background, Medical Background, Engineering Background and more.