Work Process

  • Step1

    SEND A REQUEST

  • Use our Contact form to let us know you’re interested in hiring a Virtual Assistant team. Tell us as much as possible about your business, your needs and your budget. Once you send this request, expect to hear back from us within 1 business day.
  • Step 2

    HAVE A CONVERSATION

  • We schedule a complimentary consultation at a time that is convenient to your schedule. We want to know why you do what you do, where you may be struggling and what your goals are. Unlike other firms, we don’t set a time limit on consultations – take as much time as you need to understand if we’re a good fit for you.

    During this consultation, you can expect:

    • Significant time spent on your challenges and goals
    • A clear overview of how Virtual Assist USA works with clients and what our values are for working together
    • The services we provide that will best support you
    • A discussion regarding fees and billing
    • Ample time for questions
    • A comprehensive plan for next steps
  • Step3

    KICK OFF

  • Let your assistant handle that! Virtual Assistants are there to make your life easier and less stressful. Once we decide to partner together, you receive a Welcome Pack that includes your Contract, Confidentiality/Non-Disclosure Agreement and Client Questionnaire. (An important note about confidentiality/security: We have done everything we can to make you feel safe and secure when you’re working with us. If you have additional agreements you would like us to sign, we’re happy to do so.) Once this information is returned to us, we will contact you within the hour to get the details on the first task you would like us to complete.

Many potential clients ask us what happens in our day-to-day work together. Here’s how it pans out:

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  • A team member will check in with you once each business day to see how we may be of support to you that day. Send us a task via e-mail and your Project Manager will take care of it from there. You can consider it done!
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  • You are invoiced once monthly, on the date of your choosing that works best with your company’s cash flow. This is just another way we build convenience into our plans. You are billed precisely to the minute, so you’re never losing money.
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  • Each quarter, we request quick feedback from you. We evaluate how things are going in your business and how we can work alongside you to help you improve. This unique offering makes us stand out from other Virtual Assistant companies, as we work hard to partner with you for your continued success.